Exchange & Return Policy

At TA-TO.com, we aim to provide the best shopping experience for our customers. If you need to exchange or return an item, please review the following guidelines:

Eligibility for Returns & Exchanges:

• Window for Returns & Exchanges: Items must be returned or exchanged within 7 days from the date of delivery.

• Condition of Items: We only accept returns or exchanges for items that are new, unused, and undamaged. The product must be in its original packaging with all tags and seals intact.

Return Process:

1. Initiating a Return: Contact our customer support team within the 7-day window to request a return or exchange.

2. Return Method: Returns must be sent via mail. Customers are responsible for return shipping fees.

3. Restocking Fee: A 10% restocking fee will be deducted from the refund amount.

4. Refund Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7 days.

Exchange Process:

• Exchanges are subject to stock availability. If the requested item is out of stock, you may opt for a refund or choose a different product.

For more information, please contact customer service via live chat.