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tato website
tato website
tato website
tato website

I can't be bothered with this online stuff! Can I still order by phone?

Yes! We continue to offer call center assisted ordering in three languages - Thai, English and Japanese. We understand that online shopping isn't for everyone, so our team of experienced customer service representatives is standing by to help you 6 days per week!

What kind of discounts and promotions do you offer?

Planning on making volume purchase? We have tier pricing for practically every product on our site! Make sure you check out the volume pricing section on the product pages to find the best deals available. In addition to our everyday low prices, we offer unbeatable monthly promotions, special flash sales, and lucky draws. Make sure to follow us on Facebook and sign up for our newsletter, so you never miss a deal!

How long should I expect to wait for my lenses to be delivered?

We have over 20,000 boxes in stock at our office at any given time, so our goal is to deliver in under 48 hours. Same day delivery is available upon request, but for hard to find astigmatism and (+) powered lenses wait times can be as long as 7 business days. Rest assured that our team is working hard to get your lenses to you and will schedule delivery as fast as possible.

My prescription has changed! Does TA-TO accept exchanges?

Order with confidence knowing that we offer no hassle exchanges for up to a year from your purchase date. Simply get in touch, tell us you're sending the lenses back and we'll facilitate an exchange or credit your account. It's that simple!

Does TA-TO have a physical retail location and can I get my eyes checked there?

We are an ecommerce company and do not offer eye testing services at this time. If you're looking for a good optometrist, get in touch, and we'll be happy to make trusted recommendations!